Hello! We’d be happy to help you out!
To ensure someone can review and address your support need as quickly as possible, please submit your request via our support form. This will go out to anyone who is currently available to address support requests.
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Support Levels
We understand that some support requests are more urgent than others. We also understand you may need support frequently or once in a great while. We’ve come up with plans that let us best serve your needs no matter where you fall.
We offer the following support levels:
| Level | Rate | Est. Response Time |
| Standard | $175/hr | 5 – 7 days |
| Priority | $200/hr | 2 – 3 days |
| Elevated | $250/hr | Next Day |
| Urgent | $300/hr | Same Day |
| Emergency** | $450/hr | Right Now |
Support tickets have a minimum billing duration of 1 hour.
**”Emergency” support requires a 2-hour minimum.
Monthly Support
To ensure your site remains secure, up-to-date, functional, and backed up, we highly recommend a weekly maintenance plan. From what we know, your website is very important to your organization, and it’s worth investing a small amount to protect your investment. You can customize your plan here. You’ll see that the investment can be less than a TV cable bill.