Caring for your website is a critical part of ownership. Much like a house or car, your website needs regular attention to prevent larger issues from occurring in the future. Without regular attention, your site will gradually become less stable and likely be more expensive and time-consuming in the future when something inevitably malfunctions.
| Site Care Plans | Tier 1 | Tier 2 |
|---|---|---|
| Offsite Backups (90-day archive) | Daily | Daily x 2 |
| Theme Updates | Weekly | Weekly |
| Plugin Updates | Weekly | Weekly |
| Core Updates | Weekly | Weekly |
| Client Report | Weekly | Weekly |
| PageSpeed Performance Scan | Daily | Daily |
| SEO Ranking Report | Yes | Yes |
| Broken Link Monitoring | Yes | Yes |
| Same-Day Security Updates + | Yes | Yes |
| Uptime Monitoring & Response ++ | Yes | Yes |
| Daily Malware Scans | Yes | Yes |
| Google Console Monitoring +++ | Yes | Yes |
| Malware Removal | Yes | Yes |
| ++++ | $300 / month | $600 / month |
If your website includes over 30 plugins, WordPress Multisite, eCommerce, Easy Digital Downloads, or LearnDash functionality, then your plan is Tier 2.
+ We monitor sources that identify plugins with known security issues and will update any security vulnerabilities within 16 business hours of identification.
If your website is hacked, we will work with your hosting company or a third-party company such as Sucuri to clean it. Please note that time spent cleaning up malicious code will be billed separately unless you are subscribed to our professional plan.
++ We will set up automatic notifications to alert 3.7 and you if your site goes down. If your site goes offline, we’ll investigate and work with you, the hosting company, or the domain registrar to get it back online.
Note: it’s very common for websites to go offline for a couple of minutes; you will see any downtime in your weekly report. In our experience, if websites go offline for an extended period, it is typically due to outdated credit card information in your domain registrar account.
+++ We monitor Google Search Console, watching for and addressing coverage and mobile usability errors only. Core Web Vital errors will be reported, but a change order will be required to fix and validate the affected URLs.
++++ Please note that you will be billed yearly. Since we do not require a minimum-term contract, we will issue you a prorated credit or refund if you wish to cancel at any time. If monthly billing is required, please contact your account manager for options.
Please note that website maintenance is only available for clients whose websites we have built. We cannot provide maintenance or support for websites that we did not create.